It is clear that the coronavirus (COVID-19) is having a significant impact on our community.
It is an important time for us to be responsible but also take care of each other.
We are having to adapt our psychology practice to minimise the risk of transmission of the virus (to our clients and staff).
We wanted to provide as clear guidance as possible about what we are doing (acknowledging that as the situation changes in the coming weeks this is likely to be updated).
How has Causley Psychology made efforts to make their counselling rooms safer?
Head office has been modified to create greater space between Paul and the client(s).
The stair rail, door handles, chair arm rests, reception counter are being cleaned regularly.
Paul (sadly) will not be shaking hands with clients.
Hand sanitiser is being provided (though we encourage people to bring their own and wash hands before and after entering the building).
The safety measures of the rooms at Central Maitland Medical and Tenambit Medical Centre are being looked after by their team. However, if you wish to avoid sitting in the waiting area at these locations please contact Robyn on 0406 362 449 the day before your appointment and we can make arrangements for you to stay in your vehicle until we are ready for you.
When should clients avoid coming into the office for counselling sessions?
Currently we encourage clients who are comfortable using telehealth for their sessions to continue this. This is particularly true if you are not fully vaccinated as we want everyone to be as safe as possible.
If telehealth is not a comfortable option, then you are able to come to the office however if you are unwell at all you must not attend an in-person appointment.
This is particularly important if you have symptoms associated with COVID-19 (specifically – cough, fever, sore throat, fatigue or shortness of breath).
Clients who cancel at short notice (less than 24 hours) are not given a cancellation fee if they are not attending due to illness.
If you have been instructed to self-isolate while awaiting Covid test results, or because you have been exposed to COVID-19 then you must also stay home.
If I cannot attend the practice due to self-isolation or illness what options are there for counselling support other than face to face appointments?
In all cases a brief phone follow up (at minimum) can be made available.
The provision of “telehealth consultation” (phone or video based sessions) are available to all our clients.
I have a face to face appointment with Paul today. What can I do to minimise risk for myself and Causley Psychology staff?
Firstly, please give us a call if you are feeling unwell (before you enter the office).
This is particularly important if you have a cough, fever, sore throat, fatigue or shortness of breath.
Also call if you have recently travelled to a Covid hotspot or think you may have been exposed to someone with COVID-19.
We recommend that you bring some hand sanitiser and use it before you come into the office and immediately after.
Please bring your own pen in case you need to fill out forms and some water (or your favourite coffee) but please don’t bring Paul one.
Please respect the 1.5 metres social distancing rule with our staff and other clients (which includes avoiding physical contact including shaking hands).
While wearing of masks in the building is not compulsory we strongly encourage you to wear one in the waiting area. You are welcome to wear one in the session if you wish and feel free to request that Paul wear one in the consultation.
Is there advice for people who are anxious about COVID 19 or struggling with the social isolation?
Yes. The Australian Psychological Society (APS) has released two information sheets “Tips for coping with coronavirus anxiety” and “Maintaining your mental health during social isolation” which are attached to this document.
They can also be found at: https://www.psychology.org.au/COVID-19-Australians